Country Dream Property respects your privacy and is committed to protecting your personal information.

This policy explains how Rachel Walker, trading as Country Dream Property (ABN 68 021 799 249), collects, holds, uses and discloses personal information through our website and property services.

Personal information we collect

We collect information reasonably necessary to respond to enquiries, provide our services and meet our legal obligations. This may include: Your name, contact details and address. Your property requirements, budget, preferred locations and purchasing timeframe.

Relevant information about your finance position and purchasing circumstances.

Correspondence, instructions, service agreements and transaction records.

Identification and verification information required by law.

Technical information about visits to our website, including IP addresses, browser details and pages viewed.

Where sensitive information is reasonably necessary, we collect it with your consent or as otherwise permitted or required by law.

How we collect information

We generally collect personal information directly from you through enquiries, website forms, emails, phone calls, meetings and documents.

We may also collect relevant information from your authorised representatives, property agents, solicitors, conveyancers, finance professionals, inspectors, public records and verification providers.

You may make a general enquiry without identifying yourself. However, we may need your identity and other relevant information before providing services or progressing a transaction.

How we use personal information

We use personal information to: Respond to enquiries and arrange appointments.

Understand your property needs and provide agreed services.

Search for, inspect and assess properties.

Communicate with professionals involved in your purchase.

Prepare offers, manage negotiations and support transactions.

Manage agreements, invoices, payments and business records.

Verify identity and meet applicable legal and regulatory obligations.

Improve our website and services.

Send relevant marketing communications where you have consented or the law otherwise permits.

If required information is not provided, we may be unable to provide some services.

When we share information

We may disclose relevant personal information to:

Property agents and other parties involved in a proposed transaction.

Your solicitor, conveyancer, mortgage broker or other authorised advisers.

Inspectors, valuers and other specialists engaged in connection with your property purchase.

Providers supporting our business, including email, website hosting, client management, document signing, accounting, payment processing and identity verification services.

Our professional advisers, insurers, regulators and government authorities where reasonably necessary or required or authorised by law.

We share information only for a relevant purpose, with your authority, or as otherwise permitted or required by law.

We do not sell your personal information.

Identity verification and legal obligations

Where applicable, we collect and verify information to meet anti-money laundering and counter-terrorism financing requirements and other legal obligations.

This may include information about your identity, representatives, beneficial ownership and the source of funds or wealth. Relevant information may be disclosed to verification providers, AUSTRAC or other authorities as required or authorised by law.

Cookies and website services

Our website and connected services may use cookies, analytics and similar technologies to operate website features, understand visitor activity and measure marketing performance.

These technologies may collect information about your device, browser and interactions with our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

External websites and social media platforms operate under their own privacy policies.

Storage, security and overseas providers

We hold personal information electronically and, where necessary, in paper records. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification and disclosure.

We may use technology providers that store or process information in Australia or overseas. The location depends on the provider and service involved. Where overseas disclosure occurs, we take reasonable steps required by applicable privacy law to protect your information. You can contact us for further information about the providers and locations relevant to your information.

No method of internet transmission or electronic storage is completely secure.

Keeping your information

We retain personal information for as long as reasonably necessary to provide our services and meet legal, regulatory, insurance and record-keeping obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable retention requirements.

Marketing communications

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

Unsubscribing does not prevent us from sending communications needed to manage your enquiry, engagement or transaction.

Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain our reasons and available complaint options, except where the law prevents us from doing so.

Privacy questions and complaints

For privacy enquiries, access requests, corrections or complaints, contact:

Rachel Walker
Country Dream Property
Email: [email protected]

Please include enough detail for us to understand and investigate your concern.

We will acknowledge your complaint and aim to respond within 30 days. If further time is required, we will keep you informed.

Updates to this policy

We may update this policy to reflect changes to our services, practices or legal obligations. The latest version will be published on our website with the date of the update.